bionpsychservices

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

Provide us with feedback on our products or services

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To allow us to better service you in responding to your customer service requests.

      • To administer a contest, promotion, survey or other site feature.

      • To quickly process your transactions.

      • To ask for ratings and reviews of services or products

      • To follow up with them after correspondence (live chat, email or phone inquiries)

Payment Information & Credit Card Security

We may collect payment information, including credit card details, when processing payments for services.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Keep track of advertisements.

      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

      • Remarketing with Google AdSense

      • Google Display Network Impression Reporting

      • Demographics and Interests Reporting

      • DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

Text Messaging (SMS/MMS) – Canadian Compliance

In accordance with Canada’s Anti-Spam Legislation (CASL), BION is committed to protecting your privacy when it comes to commercial electronic messages, including text messaging (SMS/MMS).

We may send you text messages to confirm appointments, provide project updates, offer promotions, or request feedback — but only in compliance with the following practices:

Consent-Based Communication
We will only send commercial text messages if you have provided either:

• Express consent, such as opting in via an online form or written agreement, or
• Implied consent, for example after you’ve made a service inquiry or completed a transaction with us.

You may withdraw consent at any time by replying “STOP” to any message or contacting us at the email below. We will promptly remove you from further SMS communication.

Identification & Unsubscribe
Each message we send will:

• Clearly identify BION as the sender
• Include contact information (email, phone number, or website), and
• Offer an easy unsubscribe mechanism (e.g., “Reply STOP to opt out”).

Transactional Exemptions
Messages related strictly to service delivery (e.g., appointment confirmations or service updates you requested) are considered transactional and do not require prior consent — but still follow best practices for identification and opt-out availability.

Recordkeeping
We maintain records of all consent forms (including time, date, and method of opt-in) to ensure full compliance with CASL. Unsubscribe requests are also documented and actioned within 10 business days, as required by law.

Penalties for Non-Compliance
CASL carries substantial penalties for violations — including fines up to $10 million for businesses. We take your trust seriously and are committed to respecting your communication preferences.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

      • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Artificial Intelligence (AI) & Data Protection

BION may utilize artificial intelligence (“AI”) tools and software to assist with administrative efficiency, customer service support, content creation, scheduling, estimating support, marketing analysis, and operational workflows.

We are committed to protecting client privacy and confidentiality in any environment where AI-assisted technologies may be used.

As part of this commitment:

• We do not knowingly use confidential client information to train public AI models or machine learning systems.
• We do not intentionally upload sensitive customer information into publicly accessible AI platforms for training purposes.
• We make reasonable efforts to limit the sharing of personally identifiable information, project-specific confidential information, financial information, access codes, security details, or sensitive property-related information within AI systems.
• Any AI tools used by our organization are intended to support internal business operations and are used in conjunction with human review and oversight.
• We do not sell customer data to AI companies, data brokers, or third-party machine learning providers.
• Where third-party software providers may incorporate AI-assisted functionality into their services, those providers are expected to maintain commercially reasonable privacy and security protections.

While we take reasonable precautions to safeguard information, no digital platform, software environment, or electronic transmission method can be guaranteed to be 100% secure. By using our website or services, users acknowledge and accept these inherent technology-related risks.

If you have questions regarding our use of AI-assisted technologies or data handling practices, you may contact us directly using the contact information provided in this Privacy Policy.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing estimates and services
• Maintaining customer records
• Complying with legal, accounting, insurance, warranty, and tax obligations
• Resolving disputes and enforcing agreements

When personal information is no longer reasonably required, we make commercially reasonable efforts to securely delete, destroy, anonymize, or otherwise protect such information.

Third-Party Platforms & Integrations

In order to operate our business efficiently, we may utilize trusted third-party software providers and platforms for:

• Customer relationship management (CRM)
• Estimating and project management
• Payment processing
• Email communications
• Marketing and advertising
• Analytics and website optimization
• Scheduling and customer support

These providers may include, but are not limited to:

• Google
• Meta/Facebook
• Estimate Rocket
• Mailchimp
• Zapier
• WordPress
•Thinkific
• Gravity Forms 
• Jane App & Websites
• Live chat, chat box and customer communication platforms

These third-party providers may process or store information on servers located outside of Canada. By using our services or website, you acknowledge and consent to such processing where applicable.

We make reasonable efforts to work only with providers that maintain commercially reasonable privacy and security standards.

General Security Disclaimer

No method of electronic transmission, digital storage, or internet-based communication can be guaranteed to be completely secure. While BION makes commercially reasonable efforts to protect personal information, we cannot guarantee absolute security of information transmitted to or through our website, software systems, or third-party service providers.

Website Analytics, Cookies & Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to improve website functionality, measure marketing effectiveness, analyze traffic patterns, and enhance user experience.

These technologies may be provided by third-party platforms such as Google, Meta/Facebook, or other analytics and advertising providers.

Users may adjust browser settings to limit certain tracking technologies; however, some website features may not function properly if such technologies are disabled.

Sensitive Information Submission

Customers are encouraged not to submit highly sensitive personal information through website forms, email, live chat, text messaging, or other general communication channels unless specifically requested through secure methods authorized by Hardings Painting.

Cross-Border Data Storage & Processing

Personal information may be processed, transferred, or stored outside of Canada through third-party software providers or cloud-based systems used in the operation of our business. Information stored outside of Canada may become subject to lawful access requirements in foreign jurisdictions.

Policy Updates & Revisions

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Updated versions will be posted on our website with a revised effective date.

Automated Communications

Communications may be sent manually or through automated systems for scheduling, reminders, estimates, follow-up, marketing, customer service, review requests, or operational support purposes